Privacy Policy

At Complement, we take your privacy seriously. This Privacy Policy describes how we collect, use, and protect your personal information when you use our AI-augmented learning platform. By using Complement, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

2. How We Use Your Information

We use the collected information to:

• •Provide and improve our educational services
• •Personalize your learning experience with AI-driven recommendations
• •Track your progress and generate performance analytics
• •Communicate important updates and educational content
• •Ensure platform security and prevent fraud
• •Comply with legal obligations

3. Data Storage and Security

We implement industry-standard security measures to protect your personal information:

• •Encryption of data in transit and at rest
• •Access controls that limit each account to its own data
• •Limited access controls for personnel
• •Secure cloud infrastructure with redundancy
• •Regular backups to prevent data loss

4. Data Sharing and Third Parties

We do not sell your personal information. We may share your data only in the following circumstances:

• •With your explicit consent
• •To comply with legal obligations or court orders
• •With trusted service providers who assist in operating our platform
• •With AI providers when you use AI features: your prompt and the study content involved are sent through OpenRouter to the model provider you choose (such as OpenAI, Anthropic, or Google). During your free AI allowance this happens on Complement's OpenRouter account; after you connect your own, it happens on yours, and OpenRouter's and the provider's terms apply
• •In aggregated, anonymized form for research purposes
• •To protect the rights and safety of Complement and our users

Service providers we use

• •Supabase, Google Cloud, and Vercel: hosting, database, storage, and sign-in
• •OpenRouter and the model providers it routes to: AI features
• •Google (Gemini embeddings): indexing card text for semantic search and related cards
• •Groq: turning dictated audio into text
• •Exa and Serper: web search in chat and image search
• •Stripe: subscription billing
• •Resend: account and product email
• •PostHog: product analytics

5. Your Rights and Choices

You have the following rights regarding your personal information:

• •Access and review your personal data
• •Request corrections to inaccurate information
• •Delete your account and associated data
• •Export your study data in a portable format
• •Opt-out of non-essential communications
• •Control privacy settings within your account

6. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, remember your preferences, and analyze platform usage. You can control cookie settings through your browser, though some features may not function properly without cookies enabled.

7. Children's Privacy

Complement is designed for medical students and healthcare professionals. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of Complement after such changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: gokul@complementlearning.com